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Comprehensive Warranty Guidelines for ShadePro Products

Shadepro Solutions Warranty Policy

At ShadePro Kenya, we are committed to providing high-quality products that offer durability, functionality, and reliability. Our warranty policy ensures that customers receive the highest level of satisfaction, offering peace of mind with every purchase. This document outlines our warranty guidelines, including the scope of coverage, claims process, exclusions, and customer responsibilities.

Scope of Warranty Coverage

ShadePro Kenya offers a warranty on all products purchased from our website or authorized dealers. Our warranty guarantees that the products will be free from defects in material and workmanship under normal usage conditions for the period specified in the product description.

1. Standard Warranty Period

The duration of our warranty depends on the specific product purchased. Each product listing on our website clearly specifies the warranty period. In general:

  • Shade Sails: 5-year warranty
  • Car Parking Shades: 7-year warranty
  • Event Tents: 5-year warranty
  • Privacy Screens: 3-year warranty
  • Storage Tents: 5-year warranty
  • Relief and Camping Tents: 2-year warranty
  • Swimming Pool Shades: 5-year warranty

    • The warranty period begins from the date of purchase and applies only to the original purchaser. Proof of purchase, such as a receipt or order confirmation, is required for all warranty claims.

    2. Warranty Coverage

    The warranty covers defects in materials and workmanship that occur under normal use. If a product fails to meet the specified standards within the warranty period, we will, at our discretion:

  • Repair the product at no cost to you.
  • Replace the product with a new or refurbished item.
  • Provide a refund for the product, depending on the circumstances.

    • 3. What is Covered by the Warranty?

  • Defects in Material and Workmanship: Any failure caused by poor craftsmanship or faulty materials will be covered by the warranty. For example, if the stitching of a shade sail or the frame of a car parking shade is faulty, the warranty will cover repairs or replacements.
  • Manufacturing Defects: Any product defect that arises directly due to the manufacturing process is covered. This includes structural integrity issues, compromised durability, or damage caused during the manufacturing stage.

    • 4. What is Not Covered by the Warranty?

  • Damage Due to Improper Installation: If the product is not installed according to the provided instructions or by an unqualified person, the warranty will be voided. It is important to follow the manufacturer’s guidelines for installation.
  • Wear and Tear: Normal wear and tear from use over time, such as fading, fraying, or minor abrasions, is not covered by the warranty.
  • Misuse or Abuse: Any damage caused by improper use, such as exposure to extreme weather conditions beyond the product’s rated specifications or misuse (e.g., using a shade sail as a hammock), is not covered.
  • Accidental Damage: The warranty does not cover damage caused by accidents, such as fire, floods, or vandalism.
  • Non-Authorized Modifications: Any alterations made to the product that were not authorized by ShadePro Kenya, such as unauthorized repairs or alterations, will void the warranty.
  • Failure to Maintain the Product: Routine maintenance and care are essential for the longevity of the product. Failure to maintain the product, including failure to clean and inspect regularly, will void the warranty.

    How to Make a Warranty Claim

    If you believe your ShadePro Kenya product has a defect covered under the warranty, please follow these steps to make a warranty claim:

    Step 1: Gather Necessary Documentation

    To initiate a claim, ensure that you have the following:

  • Proof of Purchase: This could be your original receipt, order confirmation, or invoice.
  • Detailed Description of the Issue: A clear explanation of the problem, including when the issue was first noticed and how it affects the use of the product.
  • Photographic Evidence: High-quality photographs of the defect or issue (close-up and wider shots to show context). This will help us assess the problem more accurately.
  • Installation and Maintenance Records (if available): This includes any proof that the product was installed and maintained correctly.

    • Step 2: Contact ShadePro Kenya Customer Support

    Reach out to our customer service team by phone, email, or through the contact form on our website:

  • Phone : 0724032748
  • Email : info@shadepro.co.ke
  • Office Hours: Monday to Friday, 8:00 AM to 5:00 PM

    • Provide all relevant details, including product information, purchase date, issue description, and photos. A customer service representative will guide you through the next steps.

    Step 3: Inspection and Evaluation

    Once we receive your claim, our team will review the provided evidence to evaluate whether the defect is covered under warranty. We may request additional information or a physical inspection of the product if necessary.

    If the claim is deemed valid, we will notify you of the resolution options, such as repair, replacement, or refund. We may arrange for the product to be shipped to our warehouse for further inspection if required.

    Step 4: Resolution

    Once the evaluation is complete, ShadePro Kenya will provide a resolution based on the nature of the defect and the product’s warranty terms. The resolution may include:

  • Repair: We will repair the product at no additional cost.
  • Replacement: If the product is beyond repair, we will replace it with the same or equivalent item.
  • Refund: In certain cases, we may offer a refund for the purchase price.

    Warranty Limitations

    ShadePro Kenya’s warranty is limited to the repair or replacement of defective products and does not extend to any incidental or consequential damages. The warranty covers only the product itself and does not include shipping, handling, or other associated costs. Any shipping fees incurred for returns or replacements may be the responsibility of the customer, depending on the circumstances.

    This warranty does not cover any indirect or consequential damages, including but not limited to:

  • Loss of income or business revenue.
  • Damages to property or other materials.
  • Costs related to the installation, removal, or reinstallation of the product.

    • Product Maintenance Guidelines

    To ensure that your ShadePro Kenya products remain covered by the warranty, regular maintenance and proper care are essential. Follow these guidelines for the best care practices:

    1. Clean Regularly

    Clean your products regularly to remove dirt, debris, and buildup that could affect their functionality. Use mild soap and water and avoid harsh chemicals that may damage the material. For large items like shade sails, use a soft brush or cloth.

    2. Inspect for Damage

    Regularly inspect your product for signs of wear or damage, such as fraying, loose stitching, or discoloration. Catching these issues early can help prevent further damage.

    3. Storage and Protection

    When not in use, store your products in a dry, cool place, away from direct sunlight and harsh weather conditions. If you need to store a shade sail or canopy, ensure it is folded properly and protected from dust and moisture.

    4. Follow Installation Instructions

    Always follow the installation instructions provided by Shadepro to avoid voiding the warranty. If you are unsure about the installation process, consider hiring a professional installer.

    Warranty Transfers

    The warranty is transferable if the original purchaser sells or gives the product to another person. However, the warranty coverage only applies if the new owner can provide the original proof of purchase, and the product has not been misused or altered in any way.

    Warranty Exclusions by Product Type

    Different types of products may have specific exclusions or conditions. Here is a breakdown of common exclusions by product type:

  • Shade Sails: Excessive wind or improper tensioning may cause damage, and these issues are not covered by the warranty. Ensure proper installation and use in accordance with our guidelines.
  • Car Parking Shades: Damage caused by heavy objects or vehicles is not covered. Please avoid placing extremely heavy loads on the structure.
  • Event Tents: The warranty does not cover issues arising from using the tent in extreme weather conditions like high winds or heavy rain unless the tent is rated for such conditions.
  • Storage Tents: Damage from improper storage or exposure to extreme temperatures may void the warranty. Always follow storage guidelines.
  • Relief Tents and Camping Tents: Misuse, such as using the tents in harsh conditions for which they are not designed, may void the warranty.

    • Conclusion

    Shadepro Solutions is dedicated to providing top-quality products that meet the highest standards of durability and performance. Our warranty policy is designed to give you peace of mind with every purchase, ensuring that you are supported if any issues arise. We encourage all customers to maintain their products according to the provided guidelines to ensure long-lasting quality and continued satisfaction.

    If you have any questions about our warranty or need assistance with a claim, please don’t hesitate to contact our customer support team. Thank you for choosing Shadepro Solutions!