We aim to deliver high-quality shade solutions. In the rare case of an issue, we provide clear support, fair resolution, and professional handling.
We handle every case fairly and transparently to ensure customer satisfaction.
Clear, fair, and transparent guidelines on how refunds are handled.
Deposits may be partially refundable depending on the project stage, materials purchased, and work already completed.
No refunds apply after installation. Any issues are handled under warranty through repair, adjustment, or replacement where applicable.
Once approved, refunds are processed within 7–14 working days depending on payment method and review process.
Follow these simple steps for a fast and hassle-free resolution.
Reach out via phone or WhatsApp to start your request.
Send clear photos and a short description of the issue.
We assess the issue or arrange an inspection if needed.
We’ll repair, replace, or issue a refund upon approval.
Items that are not eligible for return or refund.
Our team is ready to assist you with any questions about your project, returns, or refunds.
Contact Support